Refunds & Cancellations

Last updated: 10 November 2026

This policy applies to pujas, sevas and chadhava booked through the Mandir Seva app and website, operated by Avyukt Tech Labs Private Limited. All amounts are in Indian Rupees (INR).

Cancelling a puja booking

• 24 hours or more before the scheduled puja: you can cancel for a full refund of the amount paid, including the platform fee.
• Less than 24 hours before the puja, or after it has been performed: the booking cannot be cancelled or refunded, because the temple has already prepared or performed it.
• To cancel, contact us with your order ID through the details on our Contact Us page.

If we or the temple cannot perform the puja

If a puja cannot be performed on the booked date (for example, because of a temple closure or schedule change), we will tell you and offer either another date or a full refund, as you prefer.

Failed or duplicate payments

If money was debited but your booking was not confirmed, or you were charged twice for the same booking, the extra amount is refunded in full. Amounts debited for failed payments are usually reversed automatically by your bank or payment provider.

Monthly chadhava and recurring offerings

You can stop a monthly chadhava or other recurring offering at any time from the app. Stopping prevents future charges; amounts already charged for completed offerings are not refundable, except for duplicate or erroneous charges.

Refund timeline

Approved refunds are initiated within 2 working days and credited to the original payment method, normally within 5–7 working days depending on your bank. We do not refund in cash or to a different account.

Questions

Email divyansh@avyuktlabs.in or call +91 96258 71682 with your order ID.